Interview With Cleanway Services, LLC.
I recently had the pleasure of speaking to Daniel Reece, owner of Cleanway Services, LLC. Daniel has been my go – to guy for a lot of jobs. He’s always prompt and provides great customer service. You can visit his website Cleanway Services, LLC. for a list of services Daniel provides.
This past summer, many homes in the Rolla real estate market had water that seeped in to their basements after the heavy rains. There’s a certain doomed feeling when you come home and walk across your floors to find they are sopping wet! Not to mention that if you haven’t been home in a while, it could smell really bad.
During our visit, we discussed flood work and wet carpets. According to Daniel, summer doesn’t have to be cruel. Some questions that I asked Daniel and his answers are below.
Question: Does a homeowner need to file a claim if they discover water in their basement?
Daniel: Not necessarily. Often times the cost of service is less than a homeowners insurance deductible.
Question: What type of tools and machinery do you use on these calls?
Daniel: Water claw, sub surface extractor, carpet blower, dehumidifier, hydrometer, Microban and a thermal hygrometer.
Question: When carpet has been wet, it seems to have a horrible odor. What is that?
Daniel: It may not be mold. Most people think it is but the synthetic fibers in rugs as well as the chemicals in the backing and carpet pad reacts to the water.
Question: When a homeowner realizes their carpet is wet, what should they do first?
Daniel: Reaction time is crucial. Every homeowner should have a shop vac. The sooner you can start extracting water the more likely the carpet can be saved. If you don’t have a shop vac you can use your steam vac to help extract.
Question: What are the steps once you arrive?
- Once we arrive we assess the damage. Often times, if you discover the water soon enough, you may only have a few feet of wet carpet to deal with. We begin by using the sub surface extractor and or the water claw. These help remove the water from the carpet and the pad as well. The claw works great on getting pet odor out of carpeting and the pad.
- We lift the carpet and pad up. To do this we loosen the carpet from one corner and if the area is larger we may need to loosen additional corners. We use a product called Microban. It’s an antimicrobial that is used to treat the carpet and the padding to prevent mold and mildew.
- Then a carpet blower is used. This gets airflow moving and helps dry out the pad and the carpet. Depending on the size of the water damage we may need to run the blower for 24 hours. We realize the blower is noisy but we ask that you do not shut off the equipment. The carpet and pad may feel dry to the touch but that doesn’t mean they are. It’s crucial that you leave the equipment running for as long as we ask. Otherwise, when we return may need to start the process all over again.
- Typically for small jobs you can expect us to return within 24 hours. This is usually plenty of time for the carpet to dry out but we do take the time to check for ‘hot spots’. We use a hydrometer that measures whether there is still any moisture in the carpet and the pad.
- In addition to measuring the moisture level we also check the humidity level. Humidity levels affect your air quality and an acceptable amount of humidity is about 25-35%. A thermo hygrometer is used to measure this.
6. If everything is dry we can re stretch the carpet back in to place.
Question: When is it too late to save the carpet and the padding?
Daniel: We can save the carpet and padding if we can get to it within 2-3 days. After that it’s likely going to need replacing.
Interviewing Daniel with Cleanway Services, LLC. reiterates the importance of a few things to me as a homeowner.
- When you are going to be gone for a few days be sure to have a neighbor or friend check in on the house. This is especially important if you have a Rolla real estate home for sale and the property is vacant. I’m always happy to do this for my clients.
- Own a shop vac and a dehumidifier. Seriously. The shop vac will come in handy for many other uses and you’ll likely need a dehumidifier if you have a basement.
- Mold is toxic. Have your carpet and padding dried and treated properly. Don’t go by touch alone and assume your carpet is dry.
Cleanway Services, LLC. provides many cleaning services throughout these counties: Phelps, Maries, Crawford and Pulaski. If you are a business owner or homeowner and you need cleaning assistance, be sure to give Daniel a call at (573) 368-3861 and click here to find Rolla real estate and properties in surrounding areas.